The tips on this page are intended to help you navigate through and successfully
complete this online course. A link to the Help page is found on the top
navigation bar on each course page. If you do not find the technical information
that you are looking for on this page, please contact
us!
Home - Takes you to the Support Web site. Help - Takes you to the Help page. Next and Previous - Allow you to navigate to the next
or previous pages in the course modules. Top - Brings you back to the top of the page.
TIPS FOR USING THE COURSE
Important: To properly view and
complete this course, at a minimum, users must have:
A 56 Kb modem access to the Internet.
Flash
Player 8.0 installed, if the image on the right changes when you
click on it, you already have Flash Player 8.0 installed on your computer.
FLASH
Throughout the course you will encounter Flash scenarios. Simply click
Play to begin. Once you have finished, click NEXT
to proceed to the following page.
ARE YOU HAVING PROBLEMS SEEING THE FLASH ANIMATIONS?
If you have a High Security level on your web browser, you will not be
able to view the animations. Please follow these steps to reduce your
security level. You should then be able to see the flash animations.
Click Start > Settings > Control Panel.
Double click Internet Options.
Select the Security tab.
Click Custom Level.
From the Reset custom settings drop-down menu, select
Medium.
From the Settings window, make the following changes to the ActiveX
controls and plugins (there are 5 sections):
1st section - Select: Prompt
2nd section - Select: Disable
3rd section - Select: Disable
4th section - Select: Enable
5th section - Select: Enable
Click OK
TIPS FOR SUCCESSFULLY COMPLETING AN ONLINE COURSE
Schedule a block of time to do the course, you may prefer to do it
in half hour sittings.
Take notes for future use and to prepare for the final test.
Avoid distractions:
Turn off your email.
Turn off your phone.
Close your door and/or hang up a "do not disturb" sign.
COMPLETING A MODULE
Once you have completed the last quiz question in each module, click on the title of the next module you would like to complete in the left navigation menu.
COMPLETING THE COURSE
To complete the course, you have to finish all mandatory modules. The
progress bar found on the main menu page indicates whether or not you
have completed the module.
CLICKING ON LINKS
There are links to the Support Web site or other sites on the Internet
throughout the course. When you click on a link, a new window will open
up on your screen and you will be able to see the module page you are
completing located behind it. To close the window, click on the X in the
top right corner. You will then see the module page in full.
SAVE IT TO YOUR FAVOURITES!
We suggest you bookmark this support Web site to make it easier to access
the online course. To log into the course, click on the COURSE
button in the top left corner and enter your username and password when
prompted. If you have any problems logging in, please contact
us.
SCREEN SIZE
This course is best viewed with 800 by 600 pixel resolution.
If you can't see the full page on your screen, you need to change the
resolution of your computer monitor. Please follow these simple steps:
Click Start > Settings > Control Panel.
Double-click Display.
Select the Settings tab.
Under Screen Area (or Screen resolution),
move the toggle to 800 by 600 pixels.
Click OK.
DO YOU WANT TO INCREASE THE FONT SIZE?
If the text you are reading is too small or too big, follow these instructions:
From your Internet browser's menu bar, click View > Text Size.
Select the text size you would like to use.
PRINTING
The full screen is used to display text however some text may not be
printed out in full if you do not set your printing options to 'Landscape'.
To do this, follow these instructions:
In the page you would like to print, right-click and select Print.
When the grey dialogue box opens, select the Layout
tab.
Under Orientation, select the radio button beside
the word Landscape.
The tips on this page are intended to help you navigate through and successfully
complete this online course. A link to the Help page is found on the top
navigation bar on each course page. If you do not find the technical information
that you are looking for on this page, please 