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Frequently Asked Questions
Here
are some of the common questions relating to the Spills Management online
course. Please click on the question to find the answer.
If you are unable to find the answer to your question, submit your question to LearningSolutions@stantec.com.
General Questions About the Course
- How long will it take me to complete the course?
- What do I do if I forget my username and/or password?
- Can I leave the course open in the background while I do other work?
- What do I do if I run out of time?
- What happens if I do not pass the final test on the first try?
- Once I have completed the course, do I get a certificate?
- How much does the course cost?
- Why can't I view presentations?
How long will it take me to complete the course?
It should take you 1 hour to complete the course.
What do I do if I forget my username and/or password?
- Go to http://stantec.informetica.com.
- Click on Forgot Your Password?
- Type your email address.
- Click Send >>.
You should receive your login information via email within a few minutes.
Can I leave the course open in the background while I do other work?
Yes! However, after 20 minutes of inactivity, you will be logged out. For better results, exit the course if you have other work to do.
What do I do if I run out of time?
You have 30 days to complete the course. However, if you require more time, contact the course administrator for an extension. Click here to view the contact information.
What happens if I do not pass the final test on the first try?
You can take the final test again until you pass.
Once I have completed the course, do I get a certificate?
Yes! Once you have successfully completed the final test, you can print your certificate from the Course Access page. Follow these steps:
- From the Course Access page, click Certificate of successful
completion.
A new window will open with your certificate. If you can't see it, you may have a popup blocker that is preventing the new window from opening. Click on the yellow bar near the top of your browser to allow popups.
- Right-click over your certificate and select Print.
- Click Preferences.
- Under Layout > Orientation, select Landscape.
- Click OK and Print.
How much does the course cost?
The course costs $40.00 + GST. To pay with Visa, MasterCard or cheque, please go through our online payment system.
For group rates, please contact isabelle.groulx@stantec.com or call 613-738-6074.
Why can't I view presentations?
Some presentations may not load when viewed with Flash Player 10. To fix this problem, you can download the Articulate Uploader for Adobe FlashPlayer 10:
- Go to http://www.articulate.com/downloads/full/presenter/flash10-updater/f10updater.exe
- Click "run"
- When the file has downloaded, restart your computer.
Last Modified: October 20, 2009