Frequently Asked Questions

Here are some of the common questions relating to the Log Book, Hours of Service and Pre-Trip Inspections training program. Please click on the question to find the answer.

If you are unable to find the answer to your question, submit your question to LearningSolutions@stantec.com.

General Questions About the Training Program

• How long will it take me to complete the training program?
• What do I do if I forget my username and/or password?
• Can I leave the training program open in the background while I do other work?
• What do I do if I run out of time?
• What happens if I do not pass the final test on the first try?
• Once I have completed the training program, do I get a certificate?
• How much does the training program cost?

How long will it take me to complete the training program?

It should take you 2 - 3 hours to complete the training program.

What do I do if I forget my username and/or password?

1. Go to http://stantec.informetica.com.
2. Click on Forgot Your Password?
3. Type your email address.
4. Click Send >>.

You should receive your login information via email within a few minutes.

Can I leave the training program open in the background while I do other work?

Yes! However, after 20 minutes of inactivity, you will be logged out. For better results, exit the training program if you have other work to do.

What do I do if I run out of time?

You have 30 days to complete the training program. However, if you require more time, contact the course administrator for an extension. Click here to view the contact information.

What happens if I do not pass the final test on the first try?

You can take the final test again until you pass.

Once I have completed the training program, do I get a certificate?

Yes! Once you have successfully completed the final test, you can print your certificate from the Course Access page. Follow these steps:

1. From the Course Access page, click Certificate of successful completion.

   A new window will open with your certificate. If you can't see it, you may have a popup blocker that is preventing the new window from opening. Click on the yellow bar near the top of your browser to allow popups.

2. Right-click over your certificate and select Print.
3. Click Preferences.
4. Under Layout > Orientation, select Landscape.
5. Click OK and Print.

How much does the training program cost?

The training program costs $45.00 + applicable taxes. To pay with Visa, MasterCard or cheque, please go through our online payment system.

For group rates, please contact isabelle.groulx@stantec.com or call 613-738-6074.

Last Modified: July 29, 2010